We respect your privacy. This Privacy Policy informs you about our privacy practices including details of the personal data we collect, use, disclose and transfer as well as choices you can make and rights you can exercise in relation to your personal data. This Privacy Policy is available from a link on the footer of every web page.
CONNECTPLANS 360 respects and takes into account the major privacy principles and frameworks around the world, including, the EU General Data Protection Regulation 2016/679 (GDPR) and The Australian Privacy Principles (or APPs) are the cornerstone of the privacy protection framework in the Privacy Act 1988.
This Privacy Policy applies to all ConnectPlans 360 – websites, domains, services, applications, and products, except that a privacy policy or statement specific to a particular ConnectPlans 360 program, product or service may supersede or be supplemented by this Privacy Policy.
How we use personal data:
We collect personal data only if required to provide our products or services, fulfil our legitimate business purposes and/or comply with applicable laws and regulations. Depending on your relationship with ConnectPlans 360 and our partners we collect and process your personal data as follows:
CONNECTPLANS 360 products and services: contact details, login credentials and interactions with our digital assets and content, for the following main purposes: account creation and management; entering into and performing agreements with you or your organisation; integration with your hosted applications, providing support and tools to activate licenses and request support; managing and fulfilling orders; deploying and delivering products and services; conducting quality controls; operating and providing access to customer portals, hosted management services, consulting; notifications of contract expiry and renewal options; developing and improving our products and services and ensuring compliance with regulatory requirements.
Online Data Collection Tools: digital activity information for the following main purposes: enabling efficient use of our website, products and services; collecting statistics to optimise the functionality of our website, products and services; improving user experience and delivering content tailored to their interests.
Online forums and surveys: contact details, login credentials, comments and feedback for the following main purposes: conducting customer satisfaction and engagement surveys.
Training and education: contact details for the main purpose of conducting trainings and managing education programs for customers, partners and suppliers.
Due diligence screening: contact details and other information as may be relevant (e.g. information from publicly available sources) for the following main purposes: conducting anticorruption due diligence on third parties and conducting required investigations, in compliance with applicable laws.
Brand-protection programs: contact details, login credentials and other relevant information (e.g.
information from publicly available sources) for the main purpose of conducting investigations into CONNECTPLANS 360 product-related fraud, compliance, grey marketing, theft and/or counterfeit.
Whistleblowing: contact details and information about alleged misconducts for the main purpose of detecting, preventing and investigating misconduct by CONNECTPLANS 360 staff, customers, partners and suppliers.
Enquiries and complaints: contact details and information included in enquires and complaints for the main purpose of addressing and resolving enquiries and complaints.
Non-CONNECTPLANS 360 web sites and social media features. CONNECTPLANS 360 sites or services may provide links to third-party applications, products, services or website for your convenience or information. We may also provide social media features that enable you to share information with your social networks and to interact with CONNECTPLANS 360 on various social media sites. CONNECTPLANS 360 does not control third party sites, or their privacy practices and we do not endorse or make any representations about third party sites. The personal data you choose to provide to or that is collected or shared by these third parties is not covered by this Privacy Policy. We encourage you to review the privacy policy of any site you interact with before allowing the collection and use of your personal data.
How we share personal data:
We do not sell, rent, or lease personal data to others except as described in this Privacy Policy. We may share and/or disclose your personal data as follows:
Disclosure within the group. we may disclose your personal data as necessary within the group in connection with how we use your personal data.
Except as described in this Privacy Policy, we will not share your personal data with third parties without your permission, unless to: (i) respond to duly authorized information requests of police and governmental authorities; (ii) comply with law, regulation, subpoena, or court order; (iii) enforce/protect the rights and properties of CONNECTPLANS 360 or its subsidiaries; or (iv) protect the rights or personal safety of CONNECTPLANS 360, our employees, and third parties on or using CONNECTPLANS 360 property when allowed and in each case in accordance with applicable law.
Circumstances may arise where, whether for strategic or other business reasons, CONNECTPLANS 360 decides to sell, buy, merge, or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal data to prospective or actual purchasers, or the receipt of it from sellers. It is CONNECTPLANS 360’s practice to seek appropriate contractual protection for personal data in these types of transactions.
How we transfer personal data internationally:
CONNECTPLANS 360 may transfer your personal data as necessary within the CONNECTPLANS 360 group of companies and to other third parties. The recipients may be located in countries which do not provide the same level of data protection as the country in which you are located. CONNECTPLANS 360 will take steps to ensure personal data we transfer is adequately protected as required by applicable data protection laws. Where required by local law, we will request your consent to transfer your personal data.
Transfers to third parties. With respect to transfers to third parties located in countries which do not provide an adequate level of data protection, CONNECTPLANS 360 will take appropriate safeguards such as signing Contractual Clauses, or other model clauses that comply with applicable data protection regulations, with the recipient, relying on approved codes of conduct or certification mechanisms adopted by the recipient or binding and enforceable commitments of the recipient.
How to manage communications and preferences:
CONNECTPLANS 360 may provide you with information that complements our products and services and/or communications about our new products, services and offers. If you or your organisation purchase our products or services, you may receive alerts, software updates or responses to support requests that are part of our products and services. If you choose to receive CONNECTPLANS 360 communications you may also choose to subscribe to receive specific newsletters and publications. In some cases, you may also choose whether to receive the information and communication by email, telephone, or post.
Manage communication choices. You can change your choices and preferences relating to CONNECTPLANS 360 communications by:
Unsubscribe from communications. In the event you no longer wish to receive CONNECTPLANS 360 communications, you can unsubscribe from such communications by:
In the event your opt-out or unsubscribe request has not been resolved in a timely manner, please contact us at info@ConnectPlans 360.com.au with details of your name, contact information, and description of the communications you no longer wish to receive from CONNECTPLANS 360.
Please note that these options do not apply to communications relating to the administration of orders, contracts, support, product safety warnings, or other administrative and transactional notices, where the primary purpose of these communications is not promotional in nature.
Automatic Data Collection Tools:
How CONNECTPLANS 360 uses Automatic Data Collection Tools. CONNECTPLANS 360 web sites and applications use cookies, web beacons, device identifiers, IP addresses, and other similar technologies (collectively, Automatic Data Collection Tools), to provide and secure CONNECTPLANS 360 web sites and applications, remember log-in details, collect statistics to optimise functionality, collect information on user activity in response to email communications and related to white papers, documents and other assets made available through our web sites and applications, and more generally to improve your user experience and deliver content tailored to your interests. Some of these Automatic Data Collection Tools are strictly necessary to provide CONNECTPLANS 360 web sites and applications, while others are used to understand, tailor and improve CONNECTPLANS 360 web sites and applications.
CONNECTPLANS 360 also allows third-party advertising companies to use Automatic Data Collection Tools on our web sites and applications in order to understand how you interact with our web sites and applications, to optimise our advertisements and marketing and to serve advertisements specific to your interests on other web sites and applications you may visit or use.
Automatic Data Collection Tools may also be used when you share information using a social media sharing button on our website. The social network will record that you have done this and may use this information to send you targeted advertisements. The types of Automatic Data Collection Tools used by these companies and how they use the information is governed by their privacy policies.
When you enter your contact details on a web form on the https://connectplans360.com.au site, in order to subscribe to a service, download a white paper or request information about CONNECTPLANS 360’s products and services, your contact details may be stored in a cookie on your device. This information is then accessed on subsequent visits the CONNECTPLANS 360 sites, allowing us to track and record the sites you have visited and the links you have clicked, in order to better personalize your on-line experience, and future CONNECTPLANS 360 communications.
Choices Regarding Automatic Data Collection & Online Tracking. While CONNECTPLANS 360 website at this time does not recognize automated browser signals regarding tracking mechanisms, such as “do not track” instructions, you can generally express your privacy preferences regarding the use of most Automatic Data Collection Tools through your web browser or device settings. You can set your browser in most instances to notify you before you receive certain Automatic Data Collection Tools, giving you the chance to decide whether to accept them or not. You can also generally set your browser or device to turn off certain Automatic Data Collection Tools. If you are accessing our website or applications in countries of the European Union (EU), or countries where the EU regulations apply, you are given the choice to accept or refuse our use of non-essential cookies (as described in the section titled ‘How CONNECTPLANS 360 uses Automatic Data Collection Tools’ above) through a ‘cookie preference’ banner that appears on our web pages. The banner stops being displayed when you have made your choice, but it can be brought back on display by selecting the ‘Cookies’ link on the footer of every CONNECTPLANS 360 web page.
Since these Automatic Data Collection Tools allow you to take advantage of some of our website and applications’ features, we recommend that you leave them turned on. If you block, turn off or otherwise reject certain Automatic Data Collection Tools, some web pages or user experiences may not display properly or you will not be able, for instance, to use any web site services that require you to sign in.
Sometimes our website uses Google Analytics cookies. Information collected by Google Analytics cookies will be transmitted to and stored by Google on servers in the United States of America in accordance with its privacy practices. To see an overview of privacy at Google and how this applies to Google Analytics, visit https://www.google.com/policies/privacy/. You may opt out of tracking by Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.
How we keep personal data secure
CONNECTPLANS 360 takes seriously the trust you place in us to protect your personal data. In order to protect your personal data from loss, or unauthorised use, access or disclosure, CONNECTPLANS 360 utilizes reasonable and appropriate physical, technical, and administrative procedures to safeguard the information we collect and process. All systems used to support CONNECTPLANS 360’s business are governed by Microsoft Azure applications, which are built upon industry standards and best practices.
When collecting or transferring sensitive information we use a variety of additional security technologies and procedures to help protect your personal data from unauthorised access, use, or disclosure The personal data you provide us is stored on computer systems locked in controlled facilities which have limited access. Access to your information is restricted to CONNECTPLANS 360 employees or authorised third parties who need to know that information in order to process it for us, and who are subject to strict confidentiality obligations. When we transmit sensitive information over the internet, we protect it through the use of encryption, such as the Transport Layer Security (TLS), Internet Protocol Security (IPSec), or Secure Socket Layer (SSL).
How long we keep personal data:
Typically, we keep personal data for the length of any contractual relationship and, to the extent permitted by applicable laws, after the end of that relationship for as long as necessary to perform purposes set out in this Privacy Policy, to protect CONNECTPLANS 360 from legal claims and administer our business. When we no longer need to use personal data, we will delete it from our systems and records or take steps to anonymize the data unless we need to keep it longer to comply with a legal or regulatory obligation.
How to exercise your rights and additional information:
Our privacy practices are aligned with the requirements of Europe’s General Data Protection Regulation (GDPR) and the applicable data protection laws of other countries in which we operate. We respect the rights individuals have in relation to their personal data under these laws. Depending on what data protection laws you are subject to, this additional information may be relevant and applicable to you.
Data controllers. CONNECTPLANS 360 may act as data controllers in relation to your personal data for the processing of personal data described in this Privacy Policy. For instance, when users access our website and view information about us and our technology, communicate with us, download whitepapers, and register for events etc. or if an individual signs up as a user of the Platform via an Individual Plan.
Data Processors. CONNECTPLANS 360 may act as data processors in relation to your personal data for the processing of personal data described in this Privacy Policy. When an individual engages with the Platform because their employer has signed up to a business plan, then, the user’s employer is the data controller with respect to the user information it provides to us. This information typically includes first name, last name, and business email address. Where your employer is data controller in this way, we act as a data processor under data protection laws, meaning we use the information to provide a service to your employer.
Legal basis to process personal data. We process your personal data on the following legal bases:
.
Your rights in relation to your personal data. Depending on what data protection laws you are subject to, you may have the right to:
These rights may be limited in some situations such as where CONNECTPLANS 360 can demonstrate that CONNECTPLANS 360 has a legal requirement or legitimate interest to process your personal data or can legitimately apply an exemption to the exercise of a right under applicable law.
To view and update the personal data you provided directly to us, you can contact us at the address indicated in the How to contact us section below. To protect your privacy and security, we will take reasonable steps to verify your identity before processing your request.
We process your personal data on behalf of our customer, then we will, in the first instance, refer your complaint to our customer to handle.
How to contact us:
If you have any questions about our Privacy Policy, any concerns or complaint regarding our collection and use of your personal data or wish to report a possible breach of your privacy, please contact us by email. We will treat your requests and complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to address your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in timely and appropriate manner.
Email address: info@connectplans360.com
Changes to this Privacy Policy:
If we modify this Privacy Policy, we will publish a revised version with an updated revision date. The privacy link on the footer of every CONNECTPLANS 360 web page will then point to that new version.
